Identity-Links requires a full payment to start production. All outstanding balances must be paid in full before any new order production can proceed. By signing the provided Order Acknowledgment, the buyer confirms entrance into a contractual agreement with Identity-Links and approves Identity-Links' permission to first apply any outstanding balance to the payment method provided, until said balance is paid in full, and then move forward with the payment terms as outlined below.
Terms are given at the discretion of Identity-Links. The full amount of an invoice can be charged to the supplied credit card on file at any point before, during, or after production. There is a $50.00 service fee for each returned check. All refunds of $100.00 or more will be returned by bank check within 10-15 business days via first class mail. If a Purchase Order is needed to submit or request payment, Identity-Links will provide the necessary paperwork to the buyer or buyer's accounting department at the time the order is placed.
In all cases where a check is returned for insufficient funds, a $50.00 fee per returned check will be assessed.
Net 30 Terms
If payment terms are granted, the buyer agrees that late payment of an invoice will result in a 1.5% finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. The buyer agrees to pay all Identity-Links' attorney and collection agency fees incurred in the pursuit of any amount owed thereunder and not paid when due.
The buyer's submittal of an online order, signature on an Estimate/Quote, or email acceptance of a Sales Order/Order Acknowledgment are all records of conditional acceptance by Identity-Links of the buyer's offer to purchase goods and accept Identity-Links' terms and conditions. These initial records may contain terms that differ from those contained in the buyer's Purchase Order. To the extent that this is the case, Identity-Links expressly conditions its acceptance of the buyer's offer on Identity-Links' assent to the additional or differing terms. The buyer's receipt and retention of the goods shall constitute acceptance of any such additional or differing terms. The buyer and Identity-Links agree that any contract hereby entered into has been made under and will comply with Illinois State Law.
Cancellations and Alterations to Existing Orders
Once the buyer confirms the Order Acknowledgement and Artwork Approval, the order is initiated and production begins. After this time, Identity-Links cannot guarantee the ability to make changes or cancellations to an order. When an order is placed, it is processed and shipped quickly. If changes to an order are necessary, Identity-Links must be contacted immediately. Otherwise, said changes may not be able to be made before the order ships. If additional information is required, the sales representative involved will be available for assistance and clarification.
Identity-Links will make every effort to comply with the buyer's cancellation request. If the buyer has already received the Order Acknowledgment, there will be a minimum charge of $50.00 to cover preparation expenses. In addition, the buyer is liable to pay the agreed upon price for any work completed up to the time that the order is cancelled. Cancellations result in the buyer being assessed for any production charges accrued at the time. These charges may include, but are not limited to: setup charges, artwork preparation charges, paper or product proofs, shipping charges, digitizing or embroidery, and restocking fees. All completed work and costs incurred will be the responsibility of the buyer. These fees will be billed at Identity-Links' discretion.
The best way to avoid cancellation fees is to make selections carefully and thoughtfully and to be 100% confident before moving forward with an order.
Claims, Adjustments, and Returns
No returns of imprinted goods are accepted. Incomplete or partial returns will NOT be accepted. Unauthorized returns are NOT accepted. Any imprinted products returned in violation of this policy will be discarded at Identity-Links' discretion.
Identity-Links strongly advises buyers to open all merchandise to check for quality and satisfaction. If any problems arise with an order, the buyer must contact customer service at 888-282-9507 with the order number immediately or within 15 days of receipt at the very latest. After this time, Identity-Links will be unable to go back to suppliers for credit. If necessary, Identity-Links will issue an RMA (Return Material Authorization) Number and provide the buyer with a special shipping address.
In the case that the buyer believes receipt of a product or order to be erroneous, customer service must be contacted within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed. Before Identity-Links can begin to process a claim, a sampling of the goods (quantity will be determined at Identity-Links' discretion) must be provided for review. Identity-Links reserves the right to take up to 7 working days to process a claim from the date of receipt of the goods in question. Any credits, returns, or refunds will be processed within 2 business days after review, unless otherwise noted. The Payment Terms section further outlines this process.
In the case of a buyer error or unauthorized return (including rejected shipments), the buyer is responsible for the return freight, unless otherwise noted.