Identity-Links - How to order

How to order
We know that ordering custom items can be intimidating, but we're here to help and guide you through the process.
The best way to get the order process started is by clicking the "place order" button on the product page. Think of it more like a request for a quote. No payment is required at this point in the order process.
Once the order is placed online, and we receive all your information and artwork, we will assign a sales rep who will work with you through the rest of the order process.
We will begin by clarifying any information or questions we may have regarding your order or artwork. We will then send you a sales confirmation, along with an artwork proof showing how your artwork or logo will look on the item.
The sales confirmation will include all charges, including shipping, taxes, setup fees, or any additional charges that may be required based on your artwork.
The artwork proof can be changed as often as you'd like until you're satisfied with the layout or design.
Once the sales confirmation and artwork are approved, and you're ready to move forward with production, we will send you an invoice with a link to securly submit your payment online. After the payment is received we will send the order to production.
There's no commitment to placing the order online. You can cancel the order at any time before production begins. There will be plenty of communication before we begin production, and we'll work closely with you until you're ready.
First Time Orders
First time orders from Non-Rated accounts require a credit card deposit or prepayment by company check. You may use a credit card as collateral only, and we will bill you Open Account Net 30 days. After payment for your transaction, you will then be set up on an open account basis for all future orders.
Purchase Orders
Identity-Links may accept Purchase Orders. Please contact us to see if you are eligible for this payment option.
Credit Cards
The majority of our customers prefer to pay for their orders by credit card. Identity-Links accepts Visa, MasterCard, and American Express. We do not recommend submitting your credit card information via email. You can call in or fax your card information to us. When providing credit card information, please include your order number, the type of card, the card number, the expiration date, and your full name and billing address as it appears on the card. When paying by credit card, you will be charged a maximum of 50% of the amount stated on your sales order or agreed upon verbally once approval for production is given. Please note, Sales Orders do not always include shipping costs. This secures the merchandise and puts the order into production to be customized. Should any overruns or underruns be applicable, we will typically charge or credit your card within 7 business days of order shipment (See terms and conditions). Information regarding account number and expiration dates as well as authorized signatures will be held entirely confidential by Identity-Links and its representatives.