Identity-Links - Frequently Asked Questions

 

We hope that our list of Frequently Asked Questions provides the simple answers you are looking for. If not, please call one of our experienced sales representatives to get the quick answers you need. We realize that there are many variables involved in ordering custom printed promotional items, so it's often best to speak to us first with your technical questions.

1. How do I place an order?

The best way to get the order process started is by clicking the "place order" button on the product page. This will put in a request for a quote. No payment is required at this point in the order process.

Once the order is placed online, and we receive all your information and artwork, we will assign a sales rep who will work with you through the rest of the order process.

We will begin by clarifying any information or questions we may have regarding your order or artwork.  We will then send you a sales confirmation, along with an artwork proof showing how your artwork or logo will look on the item. 

The sales confirmation will include all charges, including shipping, taxes, setup fees, or any additional charges that may be required based on 
your artwork.

The artwork proof can be changed as often as you'd like until you're satisfied with the layout or design.

Once the sales confirmation and artwork are approved, we will send you our credit card form to be completed. After completion of the credit card form we will send the order to 
production.

There's no commitment to placing the order online. You can cancel the order at any time before production begins. There will be plenty of  

communication before we begin production, and we'll work closely with you until you're ready.

We know that ordering custom items can be intimidating, but we're here to help and guide you through the process.

2. How Much Is Shipping?

Shipping is based on the quantity ordered and the zip code we are shipping to.

After your order is placed online, we will send a sales quote showing to total for the merchandise, as well as the shipping costs.

3. What are the artwork requirements?

Please click here to be directed to out Artwork Requirements page.

4. Is there a minimum order quantity that must be placed?

Different minimums apply to each item on our site.  The first, and smallest, quantity listed under each item is that particular products minimum.

There are times when exceptions can be made and a less than minimum order can be produced.  There are usually additional fees assessed with this type of order.  Please contact us for pricing and additional fees associated with less than minimum orders.

5. What methods of payment are accepted?

Credit Cards Accepted:
American Express
MasterCard
Visa

Alternate Methods Accepted:
Business Checks, Personal Checks, Money Orders, Wire Transfer

Please contact us to make arrangements to pay by any of our alternate methods.

6. What is standard production time?

Typically production time for the items on the website is 5-10 business days after final art approval.  However, if there is a specific date that you need your order in hands by, most items do offer rush service.  Please contact us for pricing and additional fess associated with rush orders.

7. Will I see a proof?

Yes.  Identity-Links offers paper proofs, free of charge, on each order prior to production.  We can make as many changes as needed until your satisfied with the layout.

8. Is a set-up fee required each time I order?

A set-up fee is required for each item ordered the first time it is ordered, unless otherwise stated on the web.  Repeat orders submitted within two years of the previous order will not be assessed a new set up fee, pending the imprint is identical to the previous order's imprint.

9. Do you offer rush service?

Yes.  We do offer rush service.  Please contact us for a list of items that can be produced quickly to meet your deadline.


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