Help! I don't have a logo or artwork!
Don't have a fancy logo? No problem! We can imprint a simple text message on your item at no additional cost. Many people choose to use just their company name, address and/or phone number imprinted in simple text on a promotional product. If you'd like a simple logo but don't have your own artwork, we can accommodate that too. We will work with you to create a simple logo that will complement your company information. Want something a little fancier? Contact us for quotes on the cost of creating new artwork. Artwork costs are typically on a per-hour basis and depend on the complexity of the logo you have in mind.
Help! I have a logo from our website/letterhead/business card; can I use this as my artwork?
We can work with just about any image that you send us. However, we want your logo to show clearly on our promotional products, which is why we recommend using certain formats over others for production. Typically a logo taken off of a website or scanned from letterhead is not sharp or large enough to look good when imprinted on an object. That is why we recommend using a vector format image to get ideal results that will look better than scanned images.
If you do not have access to a vector format, we can recreate your image in vector format for free if it is a simple image. More complicated images may incur a small conversion fee. If you're unsure, send us your artwork and we will take a look and see if we can re-create it for free, or if it will incur artwork costs. More often than not, our art department can produce a vector conversion for free, so don't hesitate to contact us with questions!
Help! What is a proof and why do I need one?
To ensure that you are completely happy with your promotional product, we provide you with a proof before the item even goes to production. All of our proofs are completely free, even if you change your mind about ordering a product. A proof simply allows you to see what your logo/message will look like on a product. While we can create a spec product of your sample, in most cases it is very costly. That is why we offer free proofs to show you just how good your logo will look on one of our thousands of promotional products. Once you send us the artwork, product number and any additional information via email (see How To Order), we will return your proof within 1 hour to 24 hours.
Time Frame for Proofs
Depending on the complexity of your artwork and the format in which it is sent to us, your proof will take anywhere from 1 hour to 24 hours. In most cases, you will receive your proof within a few hours of emailing it to us at email@example.com. It is important to remember that we will not place any order without approval of the artwork. This ensures that you are completely satisfied with the proof before we send it to production. If you are in a rush, please indicate this when placing your order. Please note that any revisions you make to the proof will take additional time, so it is important to send us the artwork well in advance of your event date.
Since many of our items have a quick turnaround production period of 7 business days, we can have the item produced and sent to you in as little as two weeks. When placing your order, please inquire about the production time to ensure that we have enough time to create your proof and send it to the factory, as well as for shipping. If you need an item fast, we do offer rush service on some of our promotional products for an additional fee. For rush orders, it is important to send us all of the information required for the proof to ensure that your order is sent quickly to our factory.
If it is your first time ordering a promotional product, all of this jargon about vector formats and production times can be confusing. In short, we will try to work with whatever type of image you can send us to create a promotional product that will wow your clients. Just send us whatever information/graphics you do have and we will work with you to make the process as simple as possible.