1. The easiest way to place your order is to call us Toll Free at 888-282-9507. An experienced sales associate will walk you through the simple ordering process.

There are many variables involved when ordering custom printed promotional products (color of item, color of imprint, font size, logo placement, one side/two side imprint, type of imprint method) and we have found that speaking in voice prior to placing your order is the most effective method of assuring the accuracy of your order.

2. You may also email your order to sales@identity-links.com. Please include the item #, color, quantity, imprint color, date that the item is needed, and ship to address. A dedicated account specialist will immediately get back to you with a confirmation, and go over any additional details. If you are e-mailing us a logo or image for reproduction, please be sure that is a minimum of 600 dpi (dots per inch).

3. Finally, you can fax your order using this order form to 847-329-9797.

Once your order is reviewed, you will be faxed or emailed an Order Acknowledgement for your approval including all details of your order and sometimes estimated shipping charges. This Order Acknowledgement is typically faxed back with your virtual proof. Please return this Order Acknowledgement within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods, or in some cases, rush production charges. If you require any modifications please contact your representative by email or phone at 888-282-9507.



First time orders

First time orders from Non-Rated accounts require a credit card deposit or prepayment by company check. You may use a credit card as collateral only, and we will bill you Open Account Net 30 days. After payment for your transaction, you will then be set up on an open account basis for all future orders.

Credit Cards

The majority of our customers prefer to pay for their orders by credit card. Identity-Links accepts Visa, MasterCard, and American Express. We do not recommend submitting your credit card information via email. You can call in or fax your card information to us. When providing credit card information, please include your order number, the type of card, the card number, the expiration date, and your full name and billing address as it appears on the card.

When paying by credit card, you will be charged a maximum of 50% of the amount stated on your sales order or agreed upon verbally once approval for production is given. Please note, Sales Orders do not always include shipping costs. This secures the merchandise and puts the order into production to be customized. Should any overruns or underruns be applicable, we will typically charge or credit your card within 7 business days of order shipment (See terms and conditions).

Information regarding account number and expiration dates as well as authorized signatures will be held entirely confidential by Identity-Links and its representatives.

Purchase Orders

If you are a government facility or work off of purchase orders, Identity-Links requires a corporate account to be established. Purchase orders can be sent in via e-mail, fax, or mail delivery. Once received, a sales representative from Identity-Links will contact you to confirm and begin production.